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Warranty Terms

At joysourcefair.com, we are committed to providing high-quality furniture that meets your expectations for style, comfort, and durability. Our warranty is designed to give you peace of mind, ensuring that your furniture is protected against defects in materials and workmanship. Below, we outline the details of our warranty coverage, including what is covered, the duration of coverage, exclusions, and how to make a claim. This warranty applies to all furniture products purchased from our online store (joysourcefair.com)

1. Warranty Coverage

Our furniture is covered by a Limited Warranty, which means we guarantee that your product will be free from defects in materials and craftsmanship under normal use. This warranty applies to the original purchaser only and is non-transferable. Note: "Normal Use" means in strict accordance with the installation, operation and maintenance manual. Unless otherwise specified, our products are intended for indoor use only.

What is Covered:
  • Defects in materials.
  • Craftsmanship issues, including uneven stitching, loose joints, or improper assembly by the manufacturer.
  • Failure of drawer mechanisms and other moving parts due to manufacturing defects.
  • Hardware functionality (hinges, drawer slides, handles)
  • Significant surface finish defects present at the time of delivery
What is Not Covered:
  • Normal Wear and Tear: Scratches, dents, chips, fading, softening of materials, or other changes that occur through regular use over time.
  • Accidental Damage: Damage resulting from accidents, spills, drops, burns, cuts, or pet damage.
  • Improper Assembly or Installation: Damage caused by failure to follow the provided assembly instructions correctly.
  • Improper Use or Abuse: Damage resulting from misuse, negligence, overloading shelves or drawers beyond stated capacities, or using the product for purposes other than its intended residential use (e.g., commercial, institutional, or rental use).
  • Improper Cleaning or Maintenance: Damage caused by using harsh chemical cleaners, abrasive materials, or failure to follow recommended care guidelines.
  • Environmental Factors: Damage from exposure to direct sunlight, extreme temperatures, humidity changes, or water damage not resulting from a manufacturing defect.
  • Modifications: Any alterations or modifications made to the product by the consumer or a third party.
  • Natural Variations: Minor variations in color, grain pattern, or texture inherent in wood, veneers, laminates, or other materials.
  • Products Sold "As-Is": Items sold as final sales, clearance items, samples, demos, or floor models.
  • Shipping Damage: Damage incurred during shipping (please refer to our separate return & refund Policy for instructions on handling shipping damage).

2. Warranty Periods

Different types of furniture have varying warranty periods based on their expected lifespan and usage. Typically, our products come with 1-year warranty, but the specific warranty period is as indicated on the product page. If no warranty information is provided, it means the product is not covered by a warranty.

Note: The warranty period begins on the date of delivery.

3. Consumer Responsibilities

To maintain the validity of your warranty, you must adhere to the following responsibilities:

  • Proof of Purchase: Retain your original receipt or order confirmation as proof of purchase. This will be required to process any warranty claims.
  • Proper Use and Care: Use the furniture only for its intended purpose and follow all care and maintenance instructions provided with your product. Failure to do so may void the warranty.
  • Assembly and Installation: Ensure that the furniture is assembled and installed correctly according to the instructions provided. Improper assembly may lead to damage not covered by the warranty.
  • Maintenance: Perform regular maintenance as recommended, such as tightening screws, cleaning fabrics with appropriate methods, and avoiding harsh chemicals.

4. How to Make a Warranty Claim

If you believe your furniture is defective and covered under this warranty, please follow these steps to initiate a claim:

  1. Contact Us: Reach out to our customer service team via email: support@joysourcefair.com
  2. Provide Information: Be prepared to provide the following:
    • Your order number or proof of purchase.
    • A detailed description of the defect or issue.
    • Photographs or videos clearly showing the defect.
  3. Inspection: In some cases, we may require an inspection of the product. This can be done remotely via photos or, if necessary, by arranging an in-person inspection.
  4. Resolution: Once your claim is reviewed and approved, we will, at our discretion:
    • Repair the defective part or product.
    • Replace the defective part or product with the same or a comparable item.
    • If repair or replacement is not feasible, we may offer a refund or store credit for the purchase price.
  5. If identical materials are unavailable at the time of repair or replacement, we reserve the right to substitute materials of equal or better quality.

Note: We reserve the right to deny claims if the product shows signs of misuse, neglect, or if the claim is made outside the warranty period. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product.

5. Legal Rights and Disclaimers

This warranty is provided in addition to any rights you may have under U.S. federal or state consumer protection laws. It does not limit or replace your legal rights but serves as an additional guarantee of quality.

  • Implied Warranties: Except where prohibited by law, all implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this express warranty.
  • Limitation of Liability: To the fullest extent permitted by law, joysourcefair.com shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product, even if advised of the possibility of such damages.
  • In no event shall the liability of joysourcefair.com exceed the purchase price of the product.

6. Contact Information

For any questions or concerns regarding this warranty, please contact us:

We value your trust in joysourcefair.com and are dedicated to ensuring your satisfaction with our products. Thank you for choosing us for your furniture needs.