Refund Policy

Thank you for choosing JOYSOURCEFAIR as your go-to online destination for high-quality furniture products at unbeatable prices.

30-day Risk-free Return

We take great pride in offering our customers exceptional value on every purchase. We want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable. However, we also understand that sometimes a product just doesn’t quite fit. It's OK to change your mind! We offer a 30-day, risk-free return policy, which means you have 30 days to request a return starting from when you receive the item.

Start a Return

Step 1: Please contact our customer service at support@joysourcefair.com and provide the order number, the reason, and the necessary pictures or videos to verify your order issue.

Step 2: Our customer service team investigate and offer a solution based on our policy. We will reply to you within 72 hours.

Step 3: If your return is accepted, we’ll notify you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Step 4: Return the product (if required). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.

Note: If more than 30 business days have passed since we approved your return, and you have not received a refund, please contact us at support@joysourcefair.com

Return Policy

● Request a return within 30 days after delivery.

● Item(s) is in the same condition as you received it, unworn, undamaged, or unused, with tags, and in its original product packaging.

● The 30-day, risk-free return policy is only for orders within the continental United States.

● If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 

Note:

● Delivery fees & Service charges are non-refundable.

● If an order is returned to us because you refused delivery, Returns & Refund are not accepted .

● Returns are not accepted for undeliverable items due to address issues. If re-delivery is required, we may charge a certain fee according to the actual situation.

● We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.

What's Not Returnable / Refundable?

● Any item after 30 days from the delivery day.

● Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

● Sale items, Free gift with purchase or Gift cards.

● Final sale, Clearance and re-sale products.

● The shipping fee by the customer paid for premium shipping service.

● No installation services will be refunded for a return, and disassembly is not a service that we provide.

Damage, Defective and Issues

Please check your order upon receiving, contact us and provide the reason and the necessary pictures or videos to verify your order issue within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues and solve them as soon as possible.

If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

We reserve the right to refuse returns or exchange for items that are reported as damaged or defective more than 3 days after delivery.

Return Cost

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Insurance

We offer optional shipping insurance services underwritten by the third-party company Seel. This service provides protection against package loss, damage, and delay, while offsetting carbon emissions from shipping for a greener planet. Fees for this service may vary based on Seel’s Terms Of Service.

● After purchasing the insurance service, you will receive an email with service details, as well as instructions on how to report an issue. 

● Once Seel has compensated within the coverage limits as defined in their Terms Of Service, we will not provide any secondary compensation. 

Refunds

Once we receive your return, we will examine the product for any damage or noncompliance with our policy before issuing your refund. We will let you know if your refund was approved or not. Once we approve the return, your refund will be automatically returned to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

We reserve the right to adjust your refund according to our policy. Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of goods.

Other Questions

Thank you for your understanding and continued support. We look forward to serving you and providing you with the best value possible! If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us at support@joysourcefair.com